Frequently Asked Questions

Our stock levels are updated automatically and are as accurate as possible. Unfortunately, sometimes errors do occur but in the unlikely event of this happening, we will either try to obtain more for you, or offer a full refund or replacement to the same or greater value.

If you require a larger quantity of a particular item than we currently have in stock, please or call us on 01628 778749. Depending on the item, we can often order additional quantities for delivery within a few days.

The manufacturers mostly provide our photographs. Photos are accurate, but lighting may bring about subtle changes to the colour.

At the checkout stage you can add the name and address for delivery and enter your personal message in the "Additional Information for Delivery" option. We will print your message on to a WineBase card and enclose with your order. No pricing information will be included. You will receive email notification that your order has been sent.
Gift wrapping is available for an extra charge. Please telephone 01628 778749 for further information.

Please see our delivery options -
http://www.winebase.co.uk/page.asp?id=deliv
Royal Mail sends the majority of our parcels.
Next day deliveries and large packages are sent via our courier, FedEx. Your email notification will provide tracking information in this instance.

We aim to send all orders out the door within 24 hours.
If you choose standard postage we do everything possible to get your parcel to you as quickly as possible but officially we have to tell you to 'allow up to 10 working days'.
By selecting our courier next day option before 12.30 it'll get to you by the next working day - whatever the time of year.

We deliver worldwide. Your delivery charges will be calculated during the checkout procedure.

If you are happy for your parcel to be left somewhere secure then please specify the exact details using the " Additional Information for Delivery" field during the checkout process and we will print the information on to the parcel. Please note, we cannot take responsibility for the theft, loss or damage of your order under these circumstances.

Royal Mail will leave a card instructing you to collect from your local sorting office. Alternatively, you can fill in the card to arrange re-delivery at a more convenient date.
If you received a card from our courier, FedEx, you must call them directly and organise redelivery. Your local depot contact information will be found on the card. Please note that if you fail to rearrange the delivery with them the order may be returned to us and we will have to charge an additional fee to send it out again.

You can pay securely online with your credit card. We accept all major credit and debit cards.
Alternatively, you can telephone your order 01628 778749 and we'll process your card details through the terminal here in our office. We do not hold any personal or sensitive information on record.

Payment is processed as soon as you complete your order.

Your safety is guaranteed because we use the latest security measures to protect your details when you shop with us. We operate within the Mastercard Secure Code and verified by Visa scheme. All transaction information is encrypted using 128-bit SSL certificates. You can be completely assured that nothing you pass can be examined, used or modified by third parties.

We only use your personal information for processing your order. If you opt to receive offers from us via email you will be given the option to unsubscribe in every e-mail we send. We will never give your personal information to a third party. We do not hold any personal or sensitive information on record.

Once your order has been placed payment will be taken immediately and the order submitted for processing.
If you wish to cancel or amend your order you can telephone 01628 778749 or notify us by email to enquiries@wise-info.co.uk  before we have despatched the goods to you.
We believe that you will be delighted with your order but provided the item has not been used, you may still cancel and return your order for exchange or refund, less any delivery charges, up to fourteen days after delivery.
Please contact to inform us of your wish to return an item and include a separate letter with your return providing your order id and your reason for returning. The product must be in a saleable and new condition, complete with all original packaging and components.
We recommend you use a secure delivery method which requires a signature upon receipt (such as Royal Mail Recorded Delivery) and insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the returned products until they reach us. Also, you will be liable for all transport and delivery costs. Please note that we are unable to accept returns in person at either our office or warehouse.
The refund will be given to you as soon as the goods are returned to us in a new and saleable condition.

In the unlikely event that you receive an item that is broken or faulty, please contact us by telephone 01628 778749 or email enquiries@winebase.co.uk  to inform us.
We are unable to issue refunds for items that are broken due to misuse, out of guarantee, or after a reasonable length of time has passed.

We send out regular news and offers via e-mail. Please use the subscription form to sign up You will be given the opportunity to unsubscribe in every message we send you, and we will not pass your details on to anybody else.

Please telephone 01628 778749 or email enquiries@winebase.co.uk
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